Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Jun 2022 22:18:26 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569245314            02:00 AM, 04rd Jun                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happ
 y to help you.           02:00 AM, 04rd Jun                     hello                    Hi           02:01 AM, 04rd Jun                   Abdulqader                   You are contacting us regarding return           02:01 AM, 04rd Jun                     hello                    I have recently order a product n i want to return it           02:01 AM, 04rd Jun                     hello                    Bt im unable to find the return req option           02:01 AM, 04rd Jun                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           02:02 AM, 04rd Jun                     hello                    Can u pls check           02:02 AM, 04rd Jun                     hello                    Yes pls           02:02 AM, 04rd Jun                   Abdulqader                   You are contacting us regarding on this order 9657467077           02:02 AM, 04rd Jun                     hello              
       No           02:03 AM, 04rd Jun                   Abdulqader                   Could you please share your order number so that I can assist you further?           02:03 AM, 04rd Jun                     hello                    Thank you for collecting order 9572164134 and 9572165483           02:04 AM, 04rd Jun                     hello                    These to products ftom which 1 i need to return           02:05 AM, 04rd Jun                   Abdulqader                   We apologize for the inconvenience caused.  We understand you are facing issue with the item you recently purchased from our website. Unfortunately, the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.           02:05 AM, 04rd Jun                   Abdulqader                   Please refer to the below link for any further information on non-returnable items: https://helpae.splashfashions.com/en/support/solutions/folders
 /44001186571#           02:06 AM, 04rd Jun                     hello                    Bt  without trying i have ordered it n if its not fitting y cnt we return it           02:07 AM, 04rd Jun                     hello                    Exchange also not possible?           02:08 AM, 04rd Jun                   Abdulqader                   We truly sorry is our policy We do not accept: Lingerie  also we do not have an exchange option available online at this time.           02:10 AM, 04rd Jun                     hello                    The one which i want to return i have not even tried it so y cnt u guys except the return or exchange           02:10 AM, 04rd Jun                     hello                    So can i take this in the store from where i have collected from will they exchange?           02:11 AM, 04rd Jun                     hello                    ?           02:12 AM, 04rd Jun                     hello                    Pls help on this           02:12 AM, 04rd 
 Jun                   Abdulqader                   kindly note we can accept returns for the defective products. but for your item under the category of non-returnable we truly sorry we can not accept the return request           02:14 AM, 04rd Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           02:16 AM, 04rd Jun                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:18 AM, 04rd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4446605