Subject: Ticket Assigned - Conversation with kadeeja
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Jun 2022 21:36:28 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kadeeja kadeeja                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kadeeja Bot:  Hi Kadeeja ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9572795574 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  9710525480462            01:28 AM, 04rd Jun                   Abdulqader                   Hi Kadeeja, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:29 AM, 04rd Jun                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           01:29 AM, 04rd Jun                     kadeeja                    Ok           01:29 AM, 04rd Jun                   Abdulqader                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 1 - 2 working days. You’ll receive an SMS and an email when your order is ready for collection.           01:30 AM, 04rd Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           01:30 AM, 04rd Jun                     kadeeja                    I have recieved a sms that my order was not processed successfuly           01:30 AM, 04rd Jun                     kadeeja                    Yes           01:31 AM, 04rd Jun                     kadeeja                             01:31 AM, 04rd Jun                     kadeeja                    These are the messages i recieved           01:31 AM, 04rd Jun                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 9572795564) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9572795574).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           01:32 AM, 04rd Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           01:33 AM, 04rd Jun                     kadeeja                    So my order is being processed?           01:33 AM, 04rd Jun                   Abdulqader                   Please note that the order has been confirmed by number (9572795574)We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 1 - 2 working days. You’ll receive an SMS and an email when your order is ready for collection.           01:33 AM, 04rd Jun                   Abdulqader                   Do you have any other inquiries that we can help with?           01:34 AM, 04rd Jun                     kadeeja                    Ok my order number is 9572795574, right? And not 9572795564           01:34 AM, 04rd Jun                   Abdulqader                   Yes this your new order 9572795574           01:35 AM, 04rd Jun                     kadeeja                    Ok thank you           01:35 AM, 04rd Jun                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:36 AM, 04rd Jun                     kadeeja                    Thank you           01:36 AM, 04rd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4446560