Subject: Ticket Assigned - Conversation with shabnam salehnasab
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 May 2022 19:31:57 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shabnam salehnasab shabnam salehnasab                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi i’m shabnam Bot:  Please enter your name Customer:  shabnam salehnasab Bot:  Hi Shabnam Salehnasab ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8172169036 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  066741544 Bot:  Please wait while we transfer you to an agent Customer:  Hello?? Agent:  Hi Shabnam , Shabnam  thank you for contacting us. I'm Abdulqader. I will be happy to help you. Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi I want to speak to an agent Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  shabnam salehnasab Bot:  Hi Shabnam Salehnasab ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8172169036 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:17 PM, 31st May                   Abdulqader                   Hi Shabnam , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           11:19 PM, 31st May                     shabnam salehnasab                    Hello           11:20 PM, 31st May                     shabnam salehnasab                    I received my order but I didn’t get my shukran points which is 42 point I think           11:20 PM, 31st May                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           11:20 PM, 31st May                     shabnam salehnasab                    Sure           11:21 PM, 31st May                   Abdulqader                   We would like to inform that your Shukran points have already been credited to your Shukran account. However, you will not be able to use these points for the next 14 days. This 14 days count starts from the delivery date of your items for your last purchase.   Please note that it will take 14 days for the Shukran points that you gained on your purchases to appear on your Shukran account.           11:22 PM, 31st May                     shabnam salehnasab                    Thank           11:22 PM, 31st May                   Abdulqader                   Do you have any other inquiries that we can help with?           11:23 PM, 31st May                     shabnam salehnasab                    But I haven’t received any           11:23 PM, 31st May                     shabnam salehnasab                    It’s still 19           11:23 PM, 31st May                     shabnam salehnasab                    It’s supposed to be 61           11:23 PM, 31st May                   Abdulqader                   Please note that it will take 14 days for the Shukran points that you gained on your purchases to appear on your Shukran account.           11:25 PM, 31st May                     shabnam salehnasab                    Then why does it says I’ll get them as soon as my order is delivered           11:25 PM, 31st May                   Abdulqader                   as we can check the following order: (8172169036) has been delivered to you on (5/31/22 ). Please note Shukran Points are credited to your account after 14 days from the date of delivery of the order.  We request you to please allow full 14 days and if you still have not received the Shukran Points to your account please simply reply to this email and we will be happy to investigate further.           11:27 PM, 31st May                     shabnam salehnasab                    Okay thank uu           11:28 PM, 31st May                   Abdulqader                   Do you have any other inquiries that we can help with?           11:28 PM, 31st May                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:31 PM, 31st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4430900