Subject: Ticket Assigned - Conversation with abdul mateen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 May 2022 18:41:46 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdul mateen abdul mateen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdul mateen Bot:  Hi Abdul Mateen ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554751013            10:32 PM, 31st May                     abdul mateen                    Ok           10:32 PM, 31st May                   Abdulqader                   Hi Abdul Mateen, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           10:33 PM, 31st May                     abdul mateen                    I have requested for return some items but it’s still not collected           10:33 PM, 31st May                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           10:33 PM, 31st May                     abdul mateen                    Didn’t get the refund as well           10:34 PM, 31st May                     abdul mateen                    Sure           10:34 PM, 31st May                   Abdulqader                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3 - 5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971554751013). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           10:36 PM, 31st May                   Abdulqader                   Do you have any other inquiries that we can help with?           10:38 PM, 31st May                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:40 PM, 31st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4430692