Subject: Ticket Assigned - Conversation with sonali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 May 2022 18:21:31 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sonali sonali                    Bot:  Hi again! Bot:  Please enter your name Customer:  sonali Bot:  Hi Sonali ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:57 PM, 31st May                     sonali                    Ok           09:57 PM, 31st May                     sonali                             09:58 PM, 31st May                     sonali                    Still           09:58 PM, 31st May                     sonali                    Still I didn’t get back my money           09:58 PM, 31st May                   Abdulqader                   Hi Sonali, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           10:04 PM, 31st May                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           10:04 PM, 31st May                   Abdulqader                   We would like to inform you that we have processed the refund of amount (KWD5.68) on (5/7/22 ) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           10:07 PM, 31st May                     sonali                    Okk           10:13 PM, 31st May                     sonali                    Thank you           10:13 PM, 31st May                     sonali                    But it’s take too long time for refund processed           10:14 PM, 31st May                   Abdulqader                   apologies for the delay, however, the issuing banks may take some time to process the transaction in some cases. Please do let us know if you are still unable to see your refund after allowing some more time. We will be happy to get the same checked from our end as well.           10:16 PM, 31st May                   Abdulqader                   Do you have any other inquiries that we can help with?           10:18 PM, 31st May                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:21 PM, 31st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4430589