Subject: Ticket Assigned - Conversation with crystal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 28 May 2022 20:53:00 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with crystal crystal                    Bot:  Hi again! Bot:  Please enter your name Customer:  crystal Bot:  Hi Crystal ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer
  may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:45 AM, 29th May                   Abdulqader                   Hi Crystal, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:46 AM, 29th May                     crystal                    Hi           12:46 AM, 29th May                     crystal                    My last order was canceled again           12:46 AM, 29th May                     crystal                    But i didnt received back my payment           12:46 AM, 29th May        
            Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           12:47 AM, 29th May                     crystal                    9571940292           12:47 AM, 29th May                   Abdulqader                   We'd like to confirm you that order ID 9571940292has been cancelled Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           12:48 AM, 29th May                   Abdulqader                   Do you have any other inquiries that we can help with?           12:49 AM, 29th May                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:52 AM
 , 29th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4415153