Subject: Ticket Assigned - Conversation with ashiya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 28 May 2022 18:53:56 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ashiya ashiya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ashiya Bot:  Hi Ashiya ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971552693652            10:27 PM, 28th May                   Abdulqader                   Hi Ashiya, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           10:28 PM, 28th May                     ashiya                    Ok           10:28 PM, 28th May                   Abdulqader                   You are contacting us regarding return           10:28 PM, 28th May                     ashiya                    Yes           10:28 PM, 28th May                     ashiya                    I order dresses one of them is damage           10:29 PM, 28th May                     ashiya                    But it not showing option to return           10:29 PM, 28th May                   Abdulqader                   Is this your order number 9571736753           10:30 PM, 28th May                     ashiya                    Wait let me check           10:31 PM, 28th May                     ashiya                             10:32 PM, 28th May                     ashiya                    This is my order number           10:32 PM, 28th May                     ashiya                             10:32 PM, 28th May                     ashiya                    And this is the dress           10:33 PM, 28th May                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           10:34 PM, 28th May                     ashiya                    Ok           10:34 PM, 28th May                     ashiya                    This not my present order           10:35 PM, 28th May                   Abdulqader                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           10:35 PM, 28th May                     ashiya                    Ok           10:36 PM, 28th May                     ashiya                             10:36 PM, 28th May                     ashiya                    I circle the dress           10:36 PM, 28th May                     ashiya                    That one           10:36 PM, 28th May                     ashiya                             10:36 PM, 28th May                     ashiya                    This is order number           10:36 PM, 28th May                   Abdulqader                   We need an image of the item showing issue           10:37 PM, 28th May                     ashiya                    Ok           10:37 PM, 28th May                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           10:40 PM, 28th May                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           10:42 PM, 28th May                     ashiya                             10:43 PM, 28th May                     ashiya                             10:43 PM, 28th May                     ashiya                             10:43 PM, 28th May                     ashiya                             10:43 PM, 28th May                     ashiya                    This the whole picture of damage           10:44 PM, 28th May                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           10:46 PM, 28th May                     ashiya                    Hello           10:46 PM, 28th May                     ashiya                    Ok           10:46 PM, 28th May                   Abdulqader                   We would like to inform you that a new return request has been created on 5/28/22  on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.           10:49 PM, 28th May                     ashiya                    Ok           10:49 PM, 28th May                     ashiya                    Thank you so much           10:49 PM, 28th May                   Abdulqader                   Do you have any other inquiries that we can help with?           10:50 PM, 28th May                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:52 PM, 28th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4414843