Subject: Ticket Assigned - Conversation with fatema najmi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 28 May 2022 00:14:32 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatema najmi fatema najmi                    Bot:  Hi again! Bot:  Please enter your name Customer:  fatema najmi Bot:  Hi Fatema Najmi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8171850797 Bot:    Your order status is  : Verifying payment   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:01 AM, 28th May                     fatema najmi                    Hello           04:02 AM, 28th May                     fatema najmi 
                    Plz transfer me to an agent asap           04:03 AM, 28th May                     fatema najmi                    /startOver           04:03 AM, 28th May                     fatema najmi                    I would like to talk to an agent plz           04:03 AM, 28th May                   Abdulqader                   Hi Fatema , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           04:03 AM, 28th May                   Abdulqader                   As we can see your order is on validation to verify the payment, it will be confirmed/cancelled within 1-2 hours if you did not confirm the transaction from your end           04:04 AM, 28th May                     fatema najmi                    I would like to knw my order status           04:04 AM, 28th May                     fatema najmi                    I would like to cancel it plz           04:04 AM, 28th May                     fatema najmi                    Do not process it furt
 her           04:04 AM, 28th May                   Abdulqader                   kindly wait  within 1-2 hours to be able to cancel the order           04:06 AM, 28th May                   Abdulqader                   Do you have any other inquiries that we can help with?           04:07 AM, 28th May                     fatema najmi                    So can u cancel it?           04:07 AM, 28th May                     fatema najmi                    Is it possible for u to cancel the order no.8171850797           04:07 AM, 28th May                     fatema najmi                    Is it OK?           04:07 AM, 28th May                     fatema najmi                    ??           04:08 AM, 28th May                   Abdulqader                   Your order is still on validation to verify the payment, after 1-2 hours we will be able to cancel your order           04:09 AM, 28th May                     fatema najmi                    Payment has not been deducted from my account 
           04:09 AM, 28th May                   Abdulqader                   kindly wait  1-2 hours to be able to see the details of your order           04:11 AM, 28th May                   Abdulqader                   Do you have any other inquiries that we can help with?           04:11 AM, 28th May                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:14 AM, 28th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4410681