Subject: Ticket Assigned - Conversation with dharshana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 27 May 2022 22:25:36 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dharshana dharshana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dharshana Bot:  Hi Dharshana ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9571833209 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543353907            02:10 AM, 28th May                     dharshana
                     ?           02:11 AM, 28th May                   Abdulqader                   Hi Dharshana, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           02:12 AM, 28th May                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           02:14 AM, 28th May                   Abdulqader                   We'd like to confirm you that order 9571833209 has not been placed successfully as the payment from your credit card used has been unsuccessful.   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.            02:17 AM, 28th May                   Abdulqader                   Do you have any other i
 nquiries that we can help with?           02:20 AM, 28th May                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:24 AM, 28th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4410591