Subject: Ticket Assigned - Conversation with samantha dawson
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 27 May 2022 21:01:52 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with samantha dawson samantha dawson                    Bot:  Hi again! Bot:  Please enter your name Customer:  samantha dawson Bot:  Hi Samantha Dawson ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:49 AM, 28th May                   Abdulqader                   Hi Samantha , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:49 AM, 28th May                   Abdulqader                   You are contacting us regarding return           12:50 AM, 28th May                     samantha dawson                    Hi...yes t           12:50 AM, 28th May                     samantha dawson                    I have requested a return...but I want to return only 2 instead of 3 items           12:50 AM, 28th May                   Abdulqader                   Could you please share your order number so that I can assist you further?           12:51 AM, 28th May                     samantha dawson                    9571581171           12:52 AM, 28th May                     samantha dawson                    I would like to retain the "all over printed night gown with cap sleeves, white" and return the other 2           12:52 AM, 28th May                   Abdulqader                   Kindly provide us  the name of the item as mentioned on the website so that we assist you           12:55 AM, 28th May                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           12:57 AM, 28th May                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           01:00 AM, 28th May                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:01 AM, 28th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4410511