Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 May 2022 01:35:55 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Sameem Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return
  Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:20 AM, 26th May                     hi                    We sincerely apologize for any inconvenience however, please note the courier partner may take up to 2 - 3 business days to arrange the collection. They will contact you on the following contact number when arranging the collection. If the collection has still not been done
  after allowing that time please do get back to us and let us know, we will be happy to assist you further.           05:20 AM, 26th May                     hi                    Nobody came to collect           05:20 AM, 26th May                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           05:21 AM, 26th May                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:21 AM, 26th May                   Abdulqader                   Kindly note we have already sent the link to your E-mail address kindly fill in the details to make it easy for our courier partner to reach your location as well.           05:22 AM, 26th May                     hi                    Ok           05:23 AM, 26th May                     hi                    Waiting           05:23 AM, 26th May                     hi                    I had
  requested to collect back my order 2 days back ang got message also           05:24 AM, 26th May                   Abdulqader                   Have you got the email for the return request?           05:24 AM, 26th May                     hi                    Nobody has come to collect           05:25 AM, 26th May                     hi                    I got message           05:25 AM, 26th May                     hi                    We received your return request for order 9571100091 Sustainable Kappa Solid Track ... . Our delivery partner will pick up your return in 2-5 days.           05:25 AM, 26th May                   Abdulqader                   Please check the emails received and fill in the address information and contact from the link.           05:26 AM, 26th May                   Abdulqader                   Do you have any other inquiries that we can help with?           05:28 AM, 26th May                     hi                    Please send e mail           
 05:28 AM, 26th May                     hi                    I didn't receive any email           05:29 AM, 26th May                     hi                    [email-masked]           05:29 AM, 26th May                   Abdulqader                   We have sent the email again to : [email-masked]           05:29 AM, 26th May                   Abdulqader                   Have you got the email for the return request?           05:31 AM, 26th May                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           05:33 AM, 26th May                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:35 AM, 26th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4403653