Subject: Ticket Assigned - Conversation with hytham
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 25 May 2022 21:20:31 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hytham hytham                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hytham Bot:  Hi Hytham ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9571402769 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567556198            01:10 AM, 26th May                     hytham      
               Ok           01:10 AM, 26th May                   Abdulqader                   Hi Hytham, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:11 AM, 26th May                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           01:11 AM, 26th May                     hytham                    K           01:11 AM, 26th May                   Abdulqader                   Your order ID  9571402769 is now ready for collection.  Kindly make sure to have your Emirates ID or Passport, during the pickup.           01:12 AM, 26th May                     hytham                    I need to change the place of pickup           01:12 AM, 26th May                   Abdulqader                   We are sorry to inform you that as per our policy we won't be able to change your store collection location once the order has been placed successfully.           01:13 AM, 26t
 h May                     hytham                    I live in fujairah and i put the pickup place in fujairah but its saying that you can take from Abu Dhabi           01:13 AM, 26th May                     hytham                    I can't come to abu Dhabi           01:13 AM, 26th May                   Abdulqader                   Also, the order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4 -15 days.           01:14 AM, 26th May                     hytham                    Ok if i want to cancel the order and order it again can i do that           01:14 AM, 26th May                   Abdulqader                   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           01:15 AM, 26th May 
                     hytham                    Im asking if i can cancel it now           01:15 AM, 26th May                   Abdulqader                   We truly sorry We will not able to cancel the order at this moment           01:16 AM, 26th May                   Abdulqader                   Do you have any other inquiries that we can help with?           01:18 AM, 26th May                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:20 AM, 26th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4403504