Subject: Ticket Assigned - Conversation with halima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 25 May 2022 18:21:57 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with halima halima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  halima Bot:  Hi Halima ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562135831            10:16 PM, 25th May                     halima                    ok           10:16 PM, 25th May                   Abdulqader                   Hi Halima, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           10:17 PM, 25th May                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           10:17 PM, 25th May                     halima                    ok           10:17 PM, 25th May                     halima                    my return not picked up           10:17 PM, 25th May                     halima                    more than 3 weeks now           10:17 PM, 25th May                   Abdulqader                   Is this contact number is right  +971562135831?           10:18 PM, 25th May                     halima                    yes           10:18 PM, 25th May                   Abdulqader                   We are truly sorry for the inconvenience caused to you. Please be assured as we have now escalated this issue to our concerned team           10:18 PM, 25th May                   Abdulqader                   we will be on touch with you and contact you on your email           10:19 PM, 25th May                   Abdulqader                   [email-masked]           10:19 PM, 25th May                     halima                    how long will it taks?           10:19 PM, 25th May                     halima                    okay           10:19 PM, 25th May                   Abdulqader                   Do you have any other inquiries that we can help with?           10:19 PM, 25th May                     halima                    but how much time more?           10:19 PM, 25th May                     halima                    time???           10:19 PM, 25th May                   Abdulqader                   we’ll do our best to sort this out quickly.we will be on touch with you and contact you on your email           10:19 PM, 25th May                     halima                    This my second complain, still no pick up           10:19 PM, 25th May                   Abdulqader                   We’re on it - and we’ll do our best to sort this out quickly.           10:20 PM, 25th May                     halima                    ok           10:21 PM, 25th May                   Abdulqader                   Do you have any other inquiries that we can help with?           10:21 PM, 25th May                     halima                    hoping           10:21 PM, 25th May                     halima                    no           10:21 PM, 25th May                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:21 PM, 25th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4403092