Subject: Ticket Assigned - Conversation with mohammed aleem
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 25 May 2022 16:38:58 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed aleem mohammed aleem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohammed aleem Bot:  Hi Mohammed Aleem ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9570038455 Bot:    Your order status is  : Cancelled   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564600078            07:03 PM, 24th May                   Ziena                   Hi Mohammed , I'm Zina, how can I help you today?           07:04 PM, 24th May                     mohammed aleem                    This is regarding my order 9570038455           07:07 PM, 24th May                     mohammed aleem                    I placed the order 12 days ago and now while I’m tracking the order it says it’s cancelled           07:08 PM, 24th May                   Ziena                   Accept our apologies for the inconvenience caused.           07:08 PM, 24th May                     mohammed aleem                    No reason and no notification about the cancellation           07:08 PM, 24th May                     mohammed aleem                    After having to wait for 12 days you say cancel any customer will be agitated           07:09 PM, 24th May                   Ziena                   We are sorry to inform you that the product (Moon - Moon Ritzi Cabin Stroller) has been canceled due to its out of stock or for quality issue           07:10 PM, 24th May                   Ziena                    We know that this is not the ideal experience for you while shopping with us, but we would like to inform you that necessary actions will be taken not to repeat this mistake again.           07:10 PM, 24th May                     mohammed aleem                    I see it’s still in stock           07:10 PM, 24th May                   Ziena                   Due to its high demand; the item might have been added and ordered already when the item came back in stock.           07:11 PM, 24th May                   Ziena                   We can understand that this must be really annoying and frustrating for you, but be assured we would surely get it sorted to make your shopping experience better.           07:11 PM, 24th May                     mohammed aleem                    And you should have cancelled this near to the time of purchase . Not after having wait for 13 days and at time of delivery . This is not acceptable and no business works like this           07:12 PM, 24th May                     mohammed aleem                    I think you are obliged to fulfill this order and should do it           07:12 PM, 24th May                   Ziena                   We know that you expect the highest levels of service from our company, and we are very sorry for our failure to comply to the basic standards related to delivering the orders and we assure you that the that this issue will be submitted to the concerned team in order to prevent it from repeating again           07:12 PM, 24th May                     mohammed aleem                    And I’ve lost 12 days and my gift voucher of 100AED           07:12 PM, 24th May                     mohammed aleem                    It just says my 200 will be refunded. I lost my 100 AED vouchers too           07:13 PM, 24th May                   Ziena                   We sincerely apologize for any inconvenience caused,           07:13 PM, 24th May                   Ziena                   We have forwarded your query regarding the voucher to the concerned team and will be in touch with you asap to assist you in resolving this concern.           07:13 PM, 24th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4398209