Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 21 May 2022 14:08:54 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:42 AM, 13th May                   Mais                   Hi I am Mais, Thank you for contacting us, How may I help you today           11:43 AM, 13th May                     hi                    Didnt receive one item and want to return other items           11:43 AM, 13th May                   Mais                   Can you provide me with your exact order number and the name of the missing item to be able to assist           11:44 AM, 13th May                     hi                    9569912311 order number           11:44 AM, 13th May                     hi                    Missing item is boxers set if 3           11:44 AM, 13th May                     hi                    Even last night i complaint, still no response.           11:45 AM, 13th May                   Mais                   I can see that your order shipped in 2 packages and the second one is with the courier now and it will be delivered to you soon           11:46 AM, 13th May                   Mais                   You have delivered 2 items till now right?           11:46 AM, 13th May                     hi                    I received both shipment           11:46 AM, 13th May                   Mais                   Can you provide me with the exact time that you received the both shipment           11:47 AM, 13th May                     hi                    But in system its showing just one shipment delivered, other still on processing. But i received both shipment, out of 9 items... 8 items received. 1 still pending           11:47 AM, 13th May                     hi                    Yesterday around 7 pm           11:48 AM, 13th May                   Mais                   Can you provide me with the name of the missing item of your shipment           11:48 AM, 13th May                     hi                    Boxers set of 3.           11:48 AM, 13th May                   Mais                   So you received Both shipment together?           11:48 AM, 13th May                   Mais                   This is the missing item  Set of 3 - Assorted Boxers with Elasticated Waistband?           11:49 AM, 13th May                     hi                    Not togather..... 2 delivery boys delivered at 2 different time...yesterday around 7pm both           11:49 AM, 13th May                     hi                    Correct.. This item is missing           11:50 AM, 13th May                     hi                    And because in your app its still showing as undelivered, i m not able to proceed for return           11:51 AM, 13th May                   Mais                   Thank you for allowing me the time to check. I appreciate your patience.           11:51 AM, 13th May                     hi                    Waiting           11:53 AM, 13th May                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:55 AM, 13th May                     hi                    Any time limit to fix this issue?           11:55 AM, 13th May                     hi                    And provide me complaint number           11:56 AM, 13th May                   Mais                   We will contact you within 48 hours the most           11:56 AM, 13th May                     hi                    Ok           11:57 AM, 13th May                   Mais                   And we will provide you with the complain number within few minutes once the chat is ended           11:57 AM, 13th May                   Mais                   We will contact you through your email [email-masked]           11:57 AM, 13th May                   Mais                   Is there any other query I can help you with?           11:57 AM, 13th May                     hi                    Even yesterday they didnt provide me with any complaint number by sms nor email           11:58 AM, 13th May                   Mais                   We will contact you through your email one the chat ended           11:58 AM, 13th May                   Mais                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:00 PM, 13th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4349830