Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 18 May 2022 19:27:55 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562709833            11:10 PM, 18th May                     hi                    Ok           11:10 PM, 18th May                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           11:11 PM, 18th May                     hi                    Whether i can return night wear from splash initimates           11:11 PM, 18th May                     hi                    Hi hopes you are doing well           11:11 PM, 18th May                     hi                    My query is whether i can return night wear s           11:12 PM, 18th May                   Abdulqader                   You are contacting us regarding 9569604442           11:14 PM, 18th May                     hi                    No           11:14 PM, 18th May                     hi                    My general query since am planning to place orders on night wears wanna confirm about the return policy for the same           11:15 PM, 18th May                     hi                    If you confirm me i can place the order           11:18 PM, 18th May                   Abdulqader                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           11:18 PM, 18th May                     hi                    Since this is the first time gonna order from splash itself           11:18 PM, 18th May                     hi                    In your return policy Lingerie has been mentioned but no idea whether you are bringing night wears also under this catagory           11:20 PM, 18th May                   Abdulqader                   lease refer to the below link for any further information on non-returnable items: https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#           11:21 PM, 18th May                   Abdulqader                   Do you have any other inquiries that we can help with?           11:22 PM, 18th May                     hi                    I have gone through this already, but there's no clear information about night wears           11:22 PM, 18th May                     hi                    Still it's not clear that you ll accept returns for night wear or not           11:23 PM, 18th May                   Abdulqader                   for nightwear item is non-returnable           11:23 PM, 18th May                     hi                    Okay           11:23 PM, 18th May                   Abdulqader                   Do you have any other inquiries that we can help with?           11:25 PM, 18th May                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:27 PM, 18th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4374819