Subject: Ticket Assigned - Conversation with mohini
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 18 May 2022 18:52:32 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohini mohini                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohini Bot:  Hi Mohini ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  971547932416            10:18 PM, 18th May                   Abdulqader                   Hi Mohini, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           10:19 PM, 18th May                   Abdulqader                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on  800-6927  to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (SPLASH) store across the Qatar.           10:19 PM, 18th May                     mohini                    Hi           10:20 PM, 18th May                     mohini                    I m not able to see return options for bralets n bra           10:20 PM, 18th May                     mohini                    Rest I have done           10:20 PM, 18th May                     mohini                    Today evening I have received the shioment           10:20 PM, 18th May                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           10:21 PM, 18th May                     mohini                    Ok           10:21 PM, 18th May                   Abdulqader                   You are contacting us regarding 9570601696           10:23 PM, 18th May                     mohini                    Yes           10:24 PM, 18th May                   Abdulqader                   We apologize for the inconvenience caused.  We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.           10:25 PM, 18th May                     mohini                    But it was mentioned           10:27 PM, 18th May                     mohini                    So I would have not ordered           10:27 PM, 18th May                     mohini                    Or may be mentioned also I couldn't see           10:27 PM, 18th May                   Abdulqader                   Is there any issue with item           10:28 PM, 18th May                     mohini                    Yes size issue           10:28 PM, 18th May                     mohini                    I have heard about underpants but not about bra or braltes           10:29 PM, 18th May                   Abdulqader                   Kindly provide us the name of the item as mentioned on the website           10:30 PM, 18th May                     mohini                    All bras n bralets having size issue           10:31 PM, 18th May                   Abdulqader                   Please refer to the below link for any further information on non-returnable items: https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#           10:33 PM, 18th May                     mohini                    It should have mentioned over items           10:34 PM, 18th May                     mohini                    Not somewhere I can not see           10:35 PM, 18th May                     mohini                    There is size issue in the items how anyone know knowa           10:35 PM, 18th May                     mohini                    It should have mentioned buy at your own risk           10:35 PM, 18th May                   Abdulqader                   We request you to please allow us some time           10:38 PM, 18th May                     mohini                    Ok           10:38 PM, 18th May                     mohini                    Plus take your time..           10:38 PM, 18th May                   Abdulqader                   Kindly provide us the name of the item as mentioned on the website to creat a return request for you           10:40 PM, 18th May                     mohini                    Sustainable Solid Padded Camisole with Adjustable Straps           10:41 PM, 18th May                     mohini                    Tie and Dye Print Padded Bra with Adjustable Straps           10:42 PM, 18th May                     mohini                    Solid Seamless Padded Bra with Adjustable Straps           10:43 PM, 18th May                     mohini                    Sustainable Solid Padded Camisole with Adjustable Straps           10:44 PM, 18th May                     mohini                    Sustainable Padded Lace Bra           10:45 PM, 18th May                     mohini                    Total 5           10:46 PM, 18th May                   Abdulqader                   for this item Sustainable Solid Padded Camisole with Adjustable Straps how many quantity           10:47 PM, 18th May                     mohini                    All 1           10:47 PM, 18th May                   Abdulqader                   Which color do you want to return for this  Sustainable Solid Padded Camisole with Adjustable Straps           10:48 PM, 18th May                   Abdulqader                   Ok we got it           10:49 PM, 18th May                   Abdulqader                   We would like to inform you that a new return request has been created on 5/18/22 on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.           10:51 PM, 18th May                   Abdulqader                   Do you have any other inquiries that we can help with?           10:51 PM, 18th May                     mohini                    No that's it           10:51 PM, 18th May                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:52 PM, 18th May                     mohini                    Thank you for your help!           10:52 PM, 18th May                     mohini                    Have a good night           10:52 PM, 18th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4374708