Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 18 May 2022 18:43:40 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097470678767            10:16 PM, 18th May                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           10:18 PM, 18th May                   Abdulqader                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on  800-6927  to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (MAX) store across the Qatar.           10:18 PM, 18th May                     hi                    Hi           10:18 PM, 18th May                     hi                    I just made an order few days ago and got it           10:18 PM, 18th May                     hi                    But i want to return it           10:18 PM, 18th May                     hi                    However i didnt sign up or sign in through email i just checkout as a guest           10:19 PM, 18th May                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           10:20 PM, 18th May                   Abdulqader                   You are contacting us regarding 4670317110           10:21 PM, 18th May                     hi                    Yeah           10:22 PM, 18th May                   Abdulqader                   Kindly provide us the name of the item as mentioned on the website  to creat a return request for you           10:25 PM, 18th May                     hi                    Both of the items           10:25 PM, 18th May                     hi                    The sizes are big           10:25 PM, 18th May                     hi                    Is Medium available?           10:25 PM, 18th May                   Abdulqader                   kindly note we do not have an exchange option available online at this time.           10:26 PM, 18th May                     hi                    Yes i know I just want to know if medium available or not           10:26 PM, 18th May                   Abdulqader                   for which item please           10:27 PM, 18th May                     hi                    The same pants           10:28 PM, 18th May                   Abdulqader                   medium  size is Out of Stock           10:29 PM, 18th May                     hi                    Even in shops?           10:30 PM, 18th May                   Abdulqader                   We would like to inform you that store and online are two different platforms, we are online support team and we do not have any information regarding the store product.  However, we request you to please contact or visit any nearby stores as they would be assist you in this regards.           10:31 PM, 18th May                     hi                    Oka           10:32 PM, 18th May                     hi                    Now for the returning the two pants           10:32 PM, 18th May                     hi                    How can i return           10:32 PM, 18th May                   Abdulqader                   You can return online purchases through the below three channels:  ·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (MAX) store across the Qatar.           10:33 PM, 18th May                     hi                    Just 8006927 ?           10:33 PM, 18th May                   Abdulqader                   Or i can creat a return request for you           10:34 PM, 18th May                     hi                    Yes please           10:34 PM, 18th May                   Abdulqader                   For 2 items           10:35 PM, 18th May                     hi                    Yes           10:35 PM, 18th May                   Abdulqader                   We would like to inform you that a new return request has been created on 5/18/22 on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.           10:36 PM, 18th May                     hi                    Thank you           10:36 PM, 18th May                     hi                    Is there anything i should do for the returning?           10:37 PM, 18th May                     hi                    Bags or anything i mean           10:37 PM, 18th May                   Abdulqader                   You can keep the products in their originalpack           10:39 PM, 18th May                     hi                    The big bag i threw it cuz of covid i usually throw the big ones but the bags with the pants i still have them           10:39 PM, 18th May                     hi                    Is it ok if i put them in another bag           10:39 PM, 18th May                   Abdulqader                   Yes no problem           10:40 PM, 18th May                     hi                    Ok thank you           10:40 PM, 18th May                     hi                    Have a good day           10:41 PM, 18th May                   Abdulqader                   Do you have any other inquiries that we can help with?           10:41 PM, 18th May                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:43 PM, 18th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4374675