Subject: Ticket Assigned - Conversation with حسام
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 18 May 2022 17:58:43 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with حسام حسام                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  حسام Bot:  Hi حسام ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096598009303            09:37 PM, 18th May                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           09:42 PM, 18th May                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           09:44 PM, 18th May                     حسام                    Yes           09:47 PM, 18th May                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:47 PM, 18th May                     حسام                    I returned one order           09:48 PM, 18th May                     حسام                    But i not receive any message           09:48 PM, 18th May                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           09:49 PM, 18th May                   Abdulqader                   You are contacting us regarding 8170589381           09:50 PM, 18th May                     حسام                    Also i want know money will be refunded to my bank account ,           09:50 PM, 18th May                     حسام                    Yes this one           09:50 PM, 18th May                     حسام                    No no not this order           09:51 PM, 18th May                     حسام                    This one nt delivered till now           09:52 PM, 18th May                   Abdulqader                   Please note that the order has been confirmed by number (8170589381) and the order has been shipped on	5/18/22 and will arrive within 1-2 working days. If you do not receive your order within the specified time, please contact us again.           09:53 PM, 18th May                     حسام                    This num 8168743015           09:53 PM, 18th May                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method           09:54 PM, 18th May                   Abdulqader                   Do you have any other inquiries that we can help with?           09:55 PM, 18th May                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:58 PM, 18th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4374480