Subject: Ticket Assigned - Conversation with abrar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 May 2022 23:27:06 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abrar abrar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abrar Bot:  Hi Abrar ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097336380042            03:11 AM, 18th May                   Abdulqader                   Hi Abrar, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           03:12 AM, 18th May                     abrar                    Hi           03:12 AM, 18th May                     abrar                    I have ordred a wrong size items i want to replace them with the size i want           03:12 AM, 18th May                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           03:13 AM, 18th May                     abrar                    Sure           03:13 AM, 18th May                   Abdulqader                   We are truly sorry to hear that you wish to exchange  we do not have an exchange option available online at this time.  We would like to inform you that a new return request has been created on5/18/22           03:14 AM, 18th May                   Abdulqader                   Do you have any other inquiries that we can help with?           03:15 AM, 18th May                     abrar                    So i have to request to return them and reorder?           03:16 AM, 18th May                   Abdulqader                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method           03:17 AM, 18th May                     abrar                    Maybe you understand me wrong           03:17 AM, 18th May                     abrar                    I have 2 orders           03:18 AM, 18th May                     abrar                    One of them is delivered and i have already requsted an exchange           03:18 AM, 18th May                     abrar                    But for the other order           03:18 AM, 18th May                     abrar                    Which i will collect from the shop           03:18 AM, 18th May                     abrar                    I want to change the size of the items from now           03:19 AM, 18th May                     abrar                             03:20 AM, 18th May                     abrar                    For this oreder           03:20 AM, 18th May                   Abdulqader                   For this order  7370495586 kindly note, that we do not have an exchange option available online at this time. please note we can not make any change for the order once the order is confirmed           03:21 AM, 18th May                     abrar                    Who about canceling the order?           03:22 AM, 18th May                   Abdulqader                   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.  Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.           03:23 AM, 18th May                     abrar                    So i can come to the shop and exchange the items?           03:23 AM, 18th May                   Abdulqader                   an exchange is not available in-store also.           03:24 AM, 18th May                   Abdulqader                   Do you have any other inquiries that we can help with?           03:24 AM, 18th May                     abrar                    So only refund available           03:24 AM, 18th May                     abrar                    No thank you           03:25 AM, 18th May                   Abdulqader                   Yes  only refund           03:25 AM, 18th May                   Abdulqader                   Do you have any other inquiries that we can help with?           03:25 AM, 18th May                     abrar                    No           03:26 AM, 18th May                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:26 AM, 18th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4370429