Subject: Ticket Assigned - Conversation with sehrish
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 17 May 2022 21:51:10 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sehrish sehrish                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sehrish Bot:  Hi Sehrish ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card iss
 uer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  505320069 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Sehrish, thank you for contacting us. This's Mazen We would be happy to help you. Customer:  Actually i want to know who i am ordring this is 100 cotton Customer:  Its all in my bucket right now Customer:  100%cotton Customer:  ?? Customer:  Let me know fast Agent:  Could you please share your order number
  so that I can assist you further? Customer:  I didint order Customer:  Right know Agent:  Kindly send us item link Agent:  Hi, I'm not getting a response from you. Are you still connected? Agent:  Hi, I'm not getting a response from you. Are you still connected? Agent:  Please feel free to come back and chat with us if you have any queries in the future. My name is Mazen and have a wonderful day! Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  sehrish Bot:  Hi Sehrish ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  /startOver Bot:   Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track you
 r order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:39 AM, 18th May                     sehrish                    Ok           01:39 AM, 18th May                   Abdulqader                   Hi Sehrish, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:39 AM, 18th May                     sehrish                    Hi actually i want to know that today i orderd some nightwears for my baby           01:41 AM, 18th May                     sehrish                    So u tell me is this 100%cotton           01:41 AM, 18th May                     sehrish                    Because u mention here material cotton           01:41 AM, 18th May                     sehrish                    So i am confused because i need 100% cotton if its not then cancl
 e my order           01:42 AM, 18th May                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           01:43 AM, 18th May                     sehrish                    Ok           01:43 AM, 18th May                   Abdulqader                   The type of fabric is cotton, and it is sure to be 100% cotton.           01:46 AM, 18th May                     sehrish                    Ok thankyou           01:46 AM, 18th May                   Abdulqader                   In case if the item is not as you expected you can return the item           01:47 AM, 18th May                     sehrish                    100% cotton           01:47 AM, 18th May                     sehrish                    No mix           01:47 AM, 18th May                     sehrish                    Ok           01:47 AM, 18th May                     sehrish                    Tommorow i got my order           01:4
 7 AM, 18th May                   Abdulqader                   Please note the delivery time frame is 0-2 business days           01:48 AM, 18th May                   Abdulqader                   Do you have any other inquiries that we can help with?           01:48 AM, 18th May                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:50 AM, 18th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4370349