Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 17 May 2022 17:31:48 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543899263            09:23 PM, 17th May                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           09:24 PM, 17th May                   Abdulqader                   , we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           09:24 PM, 17th May                     hello                    Hello           09:25 PM, 17th May                   Abdulqader                   Do you have any other inquiries that we can help with?           09:25 PM, 17th May                     hello                    I will purchase some item wia shop Saturday           09:26 PM, 17th May                   Abdulqader                   Please provide us with more details about your inquiry so we can further assist you.           09:27 PM, 17th May                     hello                    I miss my bill           09:27 PM, 17th May                     hello                    One item is short           09:28 PM, 17th May                     hello                    I want to change that item           09:28 PM, 17th May                     hello                    0543899263 is reg mobile nob           09:28 PM, 17th May                   Abdulqader                   We would like to inform you that store and online are two different platforms, we are online support team and we do not have any information regarding the store product. However, we request you to please contact or visit any nearby stores as they would be assist you in this regards.           09:28 PM, 17th May                   Abdulqader                   Do you have any other inquiries that we can help with?           09:29 PM, 17th May                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:31 PM, 17th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4369621