Subject: New Reply Received - Payment issue
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 16 May 2022 08:21:21 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Payment issue   Ticket comment <div>I tried again in my order yesterday and payment proceed normally 
</div>
<div>
<br>
</div>
<div id="ms-outlook-mobile-signature" dir="auto">Get <a href="https://aka.ms/AAb9ysg" rel="noreferrer">
Outlook for Android</a>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, May 16, 2022 12:20:20 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Payment issue
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4306738</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<br>
</div>
<div dir="rtl">عميلنا العزيز,<br>
<br>
تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4306738<br>
<br>
نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
<br>
نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
<br>
نتطلع الى ردكم.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Md Bahashwan : </div>
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Marian,<br>
<br>
Could you please provide us below details<br>
<br>
If this is click &amp; collect or Home delivery order<br>
<br>
If it’s Click &amp; Collect, we need store details and if it’s Home Delivery, we need area selected.<br>
<br>
Also, please share below details<br>
<br>
Mobile platform :<br>
<br>
Connectivity :<br>
<br>
Mobile device/model :<br>
<br>
Error page details :<br>
<br>
App version :</div>
</div>
<div dir="ltr">
<div>
<br>
</div>
</div>
<div dir="ltr">Feel free to contact us if you need further assistance.<br>
<br>
Your friends,<br>
Support Team.<br>
</div>
</div>
<div></div>
<div>
<br>
</div>
<br>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4306738