Subject: Ticket Assigned - Conversation with leem
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 13 May 2022 22:57:10 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with leem leem                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  leem Bot:  Hi Leem ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9569928548 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565675088            02:41 AM, 14th May                   Abdulqader             
       Hi Leem, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           02:43 AM, 14th May                     leem                    H           02:43 AM, 14th May                   Abdulqader                   Your order ID  9569928548 is now ready for collection.  Kindly make sure to have your Emirates ID or Passport, during the pickup.           02:43 AM, 14th May                   Abdulqader                   Do you have any other inquiries that we can help with?           02:44 AM, 14th May                     leem                    I  ordered online some items to be home delivered but I was shocked to receive an email that my order is ready to pick. And thank me for choosing pick and collect           02:44 AM, 14th May                   Abdulqader                   We are truly sorry for the inconvenience caused to you.   We have checked you have placed your order as a click and collect and we are sorry to inform you that as per our policy we won
 't be able to change your delivery mode once the order has been placed successfully.           02:45 AM, 14th May                     leem                    Then please cancel the order           02:46 AM, 14th May                     leem                    And issue a full refund           02:46 AM, 14th May                   Abdulqader                   As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.  Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.           02:47 AM, 14th May                   Abdulqader                   Do you have any other inquiries that we can help with?           02:48 AM, 14th May                     leem                    No, I want to cance
 l it now I will not wait for a whole month to get a refund           02:48 AM, 14th May                   Abdulqader                   We are truly sorry we can not cancel the order at this moment   The order will be automatically canceled if not collected within 14 days and the amount will be reversed after 7-14 days.           02:49 AM, 14th May                   Abdulqader                   Do you have any other inquiries that we can help with?           02:50 AM, 14th May                     leem                    Not a good experience how can you not Change the status or cancel the order?           02:50 AM, 14th May                   Abdulqader                   We apologize for this as our policy we can not cancel the order for click and collect orders The order will be automatically cancelled if not collected within 14 days           02:54 AM, 14th May                   Abdulqader                   Do you have any other inquiries that we can help with?           02:55 AM, 1
 4th May                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:56 AM, 14th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4352263