Subject: Ticket Assigned - Conversation with fatima
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 13 May 2022 22:23:01 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatima fatima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fatima Bot:  Hi Fatima ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0503625598            02:18 AM, 14th May                   Abdulqader                   Hi Fatima, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           02:18 AM, 14th May                   Abdulqader                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           02:19 AM, 14th May                     fatima                    I want to cancel my order before it will be delivered pls           02:19 AM, 14th May                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           02:19 AM, 14th May                     fatima                    I just order it and prefer for it not to be delivered. I'           02:20 AM, 14th May                   Abdulqader                   Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           02:20 AM, 14th May                     fatima                    I'll order avent instead           02:20 AM, 14th May                   Abdulqader                   Do you have any other inquiries that we can help with?           02:20 AM, 14th May                     fatima                    Ok great. Thanks. I'll do that           02:20 AM, 14th May                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:21 AM, 14th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4352241