Subject: New Reply Received - Re: How did you enjoy shopping with us?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 13 May 2022 03:35:18 +0000

Hi Abdulqader Ahmed,  The customer has responded to the ticket.  Re: How did you enjoy shopping with us?  Ticket comment <div dir="auto">Please advise what will happen with the second product delivered ?<br><br><div>Warm Regards,<br><br>Kerisha Govender </div>
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<div>On Fri, 13 May 2022, 02:04 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<br>Hi Kerisha ,<br><br>Thanks for your response.<br><br>We are truly sorry for the inconvenience caused to you.<br><br>We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9568646984) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9568647011).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>
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<div dir="ltr">We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4338333