Subject: Ticket Assigned - Conversation with nishana
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 10 May 2022 21:30:37 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nishana nishana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nishana Bot:  Hi Nishana ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  509232187            01:23 AM, 11th May                   Abdulqader                   Hi Nishana, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:23 AM, 11th May                   Abdulqader                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           01:24 AM, 11th May                     nishana                    I requested for a return           01:24 AM, 11th May                     nishana                    What is the status of my return           01:25 AM, 11th May                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           01:25 AM, 11th May                     nishana                    I dont want to exchange           01:25 AM, 11th May                     nishana                    They didnt come for pickup the return product           01:26 AM, 11th May                   Abdulqader                   We sincerely apologize for any inconvenience however, please note the courier partner may take up to 3 -5business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you: (+971509232187). If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           01:26 AM, 11th May                   Abdulqader                   Kindly note we do not have an exchange option available           01:26 AM, 11th May                     nishana                    Ok           01:26 AM, 11th May                     nishana                    Thankyou           01:26 AM, 11th May                   Abdulqader                   Do you have any other inquiries that we can help with?           01:27 AM, 11th May                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:29 AM, 11th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4340692