Subject: Ticket Assigned - Conversation with arshia
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 10 May 2022 19:46:25 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with arshia arshia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  arshia Bot:  Hi Arshia ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971558851205            11:42 PM, 10th May                   Abdulqader                   Hi Arshia, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           11:42 PM, 10th May                   Abdulqader                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           11:42 PM, 10th May                     arshia                    hello, i recently bought a dress in store and believe i have not received my bill. is it okay for me to return it without a bill in store as long as the tag is still there?           11:43 PM, 10th May                   Abdulqader                   We would like to inform you that store and online are two different platforms, we are online support team and we do not have any information regarding the store product.  However, we request you to please contact or visit any nearby stores as they would be assist you in this regards.           11:43 PM, 10th May                     arshia                    okay thanks           11:43 PM, 10th May                   Abdulqader                   Do you have any other inquiries that we can help with?           11:44 PM, 10th May                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:46 PM, 10th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4340498