Subject: Ticket Assigned - Conversation with tarhata mocamad
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 10 May 2022 19:05:51 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tarhata mocamad tarhata mocamad                    Bot:  Hi again! Bot:  Please enter your name Customer:  tarhata mocamad Bot:  Hi Tarhata Mocamad ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4669406971 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97431126750            10:57 PM, 10th May                     tarhata mocamad                    ok thanks           10:57 PM, 10th May                   Abdulqader                   Hi Tarhata , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           10:57 PM, 10th May                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           10:57 PM, 10th May                     tarhata mocamad                    ok           10:57 PM, 10th May                   Abdulqader                   We have checked and we would like to inform you that our courier team contacted on (+97431126750) and delivered the order on (5/9/22).           10:58 PM, 10th May                   Abdulqader                   Do you have any other inquiries that we can help with?           10:58 PM, 10th May                     tarhata mocamad                    i want only to change da size of da shoes white becoz i order size 40 and its to long can i change size 39 thanks           10:59 PM, 10th May                   Abdulqader                   We are truly sorry to hear that  however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on  800-6927  to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (MAX) store across the Qatar.           11:00 PM, 10th May                     tarhata mocamad                             11:01 PM, 10th May                     tarhata mocamad                    ok thanks           11:01 PM, 10th May                   Abdulqader                   Do you have any other inquiries that we can help with?           11:03 PM, 10th May                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:05 PM, 10th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4340356