Subject: Ticket Assigned - Conversation with shahinaaz
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 10 May 2022 18:56:47 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shahinaaz shahinaaz                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shahinaaz Bot:  Hi Shahinaaz ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97470780454            10:36 PM, 10th May                   Abdulqader                   Hi,Shahinaaz thank you for contacting us. I'm Abdulqader. I will be happy to help you.           10:36 PM, 10th May                   Abdulqader                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on  800-6927  to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (MAX) store across the Qatar.           10:37 PM, 10th May                     shahinaaz                    Hi Abdulqader           10:37 PM, 10th May                     shahinaaz                    I returned an item by mistake wheras i want a replacement of that item           10:37 PM, 10th May                     shahinaaz                    I ordered size 12 but i want size 10           10:38 PM, 10th May                     shahinaaz                    I still didnt the item. I have put return request on app           10:38 PM, 10th May                   Abdulqader                   You are contacting us regarding this order 4669107066           10:39 PM, 10th May                     shahinaaz                    4669694763           10:40 PM, 10th May                   Abdulqader                   kindly note we do not have an exchange option available online at this time.           10:41 PM, 10th May                     shahinaaz                    Oh. So i get only partial refund then?           10:42 PM, 10th May                   Abdulqader                   Yes           10:43 PM, 10th May                   Abdulqader                   Do you have any other inquiries that we can help with?           10:44 PM, 10th May                     shahinaaz                    How can i cancel return?. I want to keep the item           10:44 PM, 10th May                   Abdulqader                   You want to cancel both return request           10:45 PM, 10th May                     shahinaaz                    One only           10:47 PM, 10th May                     shahinaaz                             10:48 PM, 10th May                   Abdulqader                   Kindly note the return request has been canceled successfully.           10:50 PM, 10th May                   Abdulqader                   Do you have any other inquiries that we can help with?           10:50 PM, 10th May                     shahinaaz                    Thanks. Can i still return that item if i change my mind?           10:52 PM, 10th May                   Abdulqader                   Yes you can do that           10:53 PM, 10th May                   Abdulqader                   Do you have any other inquiries that we can help with?           10:54 PM, 10th May                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:56 PM, 10th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4340313