Subject: Ticket Assigned - Conversation with glency
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 10 May 2022 17:22:35 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with glency glency                    Bot:  Hi again! Bot:  Please enter your name Customer:  glency Bot:  Hi Glency ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:04 PM, 10th May                   Abdulqader                   Hi Glency, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           09:04 PM, 10th May                   Abdulqader                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on  800-6927  to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (MAX) store across the Qatar.           09:05 PM, 10th May                   Abdulqader                   Do you have any other inquiries that we can help with?           09:05 PM, 10th May                     glency                    Hi there . I just to ask . Coz I ordered 2 items .. I think the size of other one is a bit bigger . Can I return one item only           09:05 PM, 10th May                     glency                    There’s return option . To drop it in any nearest branch           09:06 PM, 10th May                     glency                    I just want to confirm if it is possible           09:06 PM, 10th May                   Abdulqader                   You are contacting us regarding 4669616306           09:06 PM, 10th May                     glency                    Well Tom           09:07 PM, 10th May                     glency                    Well Tom           09:07 PM, 10th May                     glency                    I received the item .. It seems big .. Well my husband will fit it tom           09:07 PM, 10th May                   Abdulqader                   Kindly note we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (MAX) store across the Qatar.           09:08 PM, 10th May                     glency                    Just in case it is big . I want to return it . Drop it to nearest max branch .. I will order a new one and pick it up           09:08 PM, 10th May                     glency                    I will not exchange           09:08 PM, 10th May                     glency                    I will return           09:08 PM, 10th May                     glency                    And order the new one with correct size           09:09 PM, 10th May                   Abdulqader                   You can now drop off your return to any (MAX) store across the Qatar.           09:09 PM, 10th May                     glency                    Ah ok           09:09 PM, 10th May                     glency                    Thanks           09:10 PM, 10th May                   Abdulqader                   Do you have any other inquiries that we can help with?           09:10 PM, 10th May                     glency                    Can I return only item           09:10 PM, 10th May                     glency                    Coz I ordered 2  items . One is ok with me           09:11 PM, 10th May                     glency                    I mean if ever I will return only one item           09:12 PM, 10th May                     glency                    My order came already           09:12 PM, 10th May                     glency                    One my son tried it . And everything is ok           09:13 PM, 10th May                     glency                    Only 1 item I’m not sure           09:13 PM, 10th May                     glency                    So if ever I will just return one item right           09:13 PM, 10th May                   Abdulqader                   Kindly note if the item was not fitting you.You can return the whole order or one item           09:13 PM, 10th May                   Abdulqader                   Do you have any other inquiries that we can help with?           09:15 PM, 10th May                     glency                    So is it ok?           09:16 PM, 10th May                   Abdulqader                   Yes           09:17 PM, 10th May                   Abdulqader                   Do you have any other inquiries that we can help with?           09:18 PM, 10th May                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:21 PM, 10th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4339910