Subject: Ticket Assigned - Conversation with michael
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 09 May 2022 23:55:13 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with michael michael                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  michael Bot:  Hi Michael ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96599715801            03:48 AM, 10th May                   Abdulqader                   Hi Michael, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           03:49 AM, 10th May                   Abdulqader                   , we do not have an exchange option available online at this time. You can return online purchases through the below three channels:  ·You can contact our customer support team on 18-00-871 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (MAX) store across the Kuwait.           03:49 AM, 10th May                     michael                    Just i want the delivery man bring the medium size of the tshirt i have returned online           03:49 AM, 10th May                     michael                    Ok i will go store and make exchange           03:50 AM, 10th May                     michael                    Right !           03:50 AM, 10th May                   Abdulqader                   We are truly sorry to hear that you wish to exchange the item,exchange  not available in-store also           03:51 AM, 10th May                   Abdulqader                   Do you have any other inquiries that we can help with?           03:52 AM, 10th May                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:54 AM, 10th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4335909