Subject: Ticket Assigned - Conversation with shoaiba
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 09 May 2022 22:01:45 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shoaiba shoaiba                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shoaiba Bot:  Hi Shoaiba ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  /startOver Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0557929668            01:54 AM, 10th May                   Abdulqader                   Hi Shoaiba  , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:54 AM, 10th May                     shoaiba                    9568776513           01:54 AM, 10th May                     shoaiba                    Order  number           01:54 AM, 10th May                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           01:54 AM, 10th May                     shoaiba                    It has refund           01:55 AM, 10th May                     shoaiba                    Which isn’t done yet           01:55 AM, 10th May                   Abdulqader                   We would like to inform you that we have processed the refund of amount (AED 62.90) on (5/2/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           01:56 AM, 10th May                   Abdulqader                   Do you have any other inquiries that we can help with?           01:56 AM, 10th May                     shoaiba                    I got msg of 5-7 days           01:56 AM, 10th May                     shoaiba                    Nw 7-14 days           01:56 AM, 10th May                     shoaiba                    Why is that           01:56 AM, 10th May                   Abdulqader                   We are truly sorry for the inconvenience caused to you.for payment process it takes 7-14 days according to your bank process.           01:58 AM, 10th May                   Abdulqader                   Do you have any other inquiries that we can help with?           01:59 AM, 10th May                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:01 AM, 10th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4335776