Subject: Note Added - [#4290164] wrong item 2 times
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 09 May 2022 12:10:11 +0000

Hi ,    Abhishek Sailani added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4290164    Subject:  wrong item 2 times   Requester: شاهر الشمري    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-US'>Dear
<a id="OWAAM0DDD0588649C407F939A77347D8F8B70" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Tahoma",sans-serif;text-decoration:none'>@Mohammad Azaruddin</span></a>/
<a id="OWAAM2DBA81A1AF024CAE840E50D4A9F1E7E1" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Tahoma",sans-serif;text-decoration:none'>@Jay Surelia</span></a>,
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-US'>Please find below feedback from Corporate Supply chain team on incorrect barcode for one of the product. Request your support for corrective action
 on the below. </span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;mso-fareast-language:EN-US'>Abhishek Sailani</span></div>
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<div>From:<span lang="EN-US"> Shaista Khan khilji &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, 9 May 2022 4:04 PM<br>
<b>To:</b> Abhishek Sailani &lt;[email-masked]&gt;; Saumya Pandit &lt;[email-masked]&gt;; Naseem Ahmad &lt;[email-masked]&gt;<br>
<b>Cc:</b> Babyshop &lt;[email-masked]&gt;; Rakhshan Nadeem &lt;[email-masked]&gt;; Varun Sharma &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4290164] - wrong item 2 times</span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif'>Dear Abhishek,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif'>Further to the user mistake – we have identified the supplier issued barcode is incorrect for one of the products (common for 2 different SKUs).</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif'>Please raise it to the concerned supplier and suggest the planning / DC team with corrective actions.</span></div>
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<span lang="EN-GB"><img width="416" height="557" style="width:4.3333in;height:5.7986in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzNjQ2NTkyMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.pNJfaGEuX_nXiXZ6CwBH_VW7Jggh-r0STwVGgfwd25E" data-id="2043336465923"><img width="463" height="556" style="width:4.8263in;height:5.7916in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzNjQ2NTkyNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.eWzrF4klrDeGkv1NOHouygKunDj36Cr2nVzUCRU0Emk" data-id="2043336465927"></span><span lang="EN-GB"></span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif'>Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif'>Shaista</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif'>Corporate Supply Chain</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif'>Landmark Group, UAE</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif'>+971 4517 4291</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Shaista Khan khilji
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<b>Sent:</b> Monday, May 9, 2022 11:12 AM<br>
<b>To:</b> Abhishek Sailani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Saumya Pandit &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Naseem Ahmad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rakhshan Nadeem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Varun Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4290164] - wrong item 2 times</span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif'>Dear Abhishek,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif'>It was a user mistake where the Audit personnel missed matching the product style before dispatch.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif'>Warning letter is issued to the employee and he/she is re-trained to avoid such cases in the future.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif'>Thanks for highlighting.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif'>Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif'>Shaista</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif'>Corporate Supply Chain</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif'>Landmark Group, UAE</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif'>+971 4517 4291</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Abhishek Sailani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, May 9, 2022 9:52 AM<br>
<b>To:</b> Shaista Khan khilji &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Saumya Pandit &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Naseem Ahmad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rakhshan Nadeem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Varun Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4290164] - wrong item 2 times</span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>Dear Team,
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>Awaiting on conclusive revert on below. Request your expediated support.
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>Regards</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>Abhishek Sailani</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Abhishek Sailani
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<b>Sent:</b> Friday, 6 May 2022 10:11 AM<br>
<b>To:</b> Shaista Khan khilji &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Saumya Pandit &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rakhshan Nadeem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Varun Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sameer Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jay Surelia &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Naseem Ahmad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4290164] - wrong item 2 times</span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>Dear
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<span style='font-family:"Tahoma",sans-serif;text-decoration:none'>@Shaista Khan khilji</span></a>,
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>Request you kindly let us know the status on the below.
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>Regards</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>Abhishek Sailani</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Shaista Khan khilji &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, 5 May 2022 6:40 PM<br>
<b>To:</b> Abhishek Sailani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Saumya Pandit &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rakhshan Nadeem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Varun Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sameer Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jay Surelia &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Naseem Ahmad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4290164] - wrong item 2 times</span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif'>Hi,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif'>RCA is in progress.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif'>Would update once concluded.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif'>Shaista</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif'>Corporate Supply Chain</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif'>+971 4517 4291</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Abhishek Sailani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, May 5, 2022 4:06 PM<br>
<b>To:</b> Shaista Khan khilji &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Saumya Pandit &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rakhshan Nadeem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Varun Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sameer Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jay Surelia &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Naseem Ahmad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4290164] - wrong item 2 times</span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>Dear
<a id="OWAAMFA09F503D71D44E6A48488B0C2F52A47" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Tahoma",sans-serif;text-decoration:none'>@Shaista Khan khilji</span></a>/<a id="OWAAME66CCCEB906B4E18BB5E4493FB1F9937" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Tahoma",sans-serif;text-decoration:none'>@Saumya
 Pandit</span></a>, </span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>There’s a scenario where customer has received incorrect product twice.
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>As confirmed by buying team the product image shown online is correct. Request you to cross validate once at warehouse end on dispatches and let us know the root cause.
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>Regard</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Abhishek Sailani
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<b>Sent:</b> Thursday, 5 May 2022 11:03 AM<br>
<b>To:</b> Sameer Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jay Surelia &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rakhshan Nadeem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Varun Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Yunus Raza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#4290164] - wrong item 2 times</span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>Dear
<a id="OWAAMB67E13BF9F5B4B549F41F70E19876832" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Tahoma",sans-serif;text-decoration:none'>@Sameer Khan</span></a>/<a id="OWAAM90E28C39E3144C0EA157F3E73DE2F3B6" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Tahoma",sans-serif;text-decoration:none'>@Jay Surelia</span></a>,
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>Request you to kindly validate if the below image is correctly showing online.  </span></div>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">ITEM NAME:  163019316 - - Sustainable Iconic T-shirt with Short Sleeves and Crew Neck</span><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.splashfashions.com%2Fae%2Fen%2FMen%2FClothing%2FTops%2FT-Shirts%2FSPLASH-Sustainable-Iconic-T-shirt-with-Short-Sleeves-and-Crew-Neck%2Fp%2F163019316&amp;data=05%7C01%7CAbhishek.Sailani%40landmarkgroup.com%7Cf079ce3f3d4f480f20db08da31b3f932%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637876946292316049%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=VlozJxg67BehX%2BK1a1CNQ0fg9ckaLa%2FjUzOZSwRfb94%3D&amp;reserved=0" rel="noreferrer">https://www.splashfashions.com/ae/en/Men/Clothing/Tops/T-Shirts/SPLASH-Sustainable-Iconic-T-shirt-with-Short-Sleeves-and-Crew-Neck/p/163019316</a></span></div>
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<img width="701" height="411" style="width:7.2986in;height:4.2777in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzNjQ2NTkzMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ZdXlBJLDYIh7qc1cpvpEp8J2nAOXtk9_hvh5NVgMJXc" data-id="2043336465930"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>Regards</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>Abhishek Sailani</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Varun Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, 5 May 2022 10:26 AM<br>
<b>To:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rakhshan Nadeem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhishek Sailani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4290164] - wrong item 2 times</span>
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<div class="MsoNormal"><span lang="EN-US">Adding <a id="OWAAMDE7AD37788534CBEABEF47591C62E6C9" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Rakhshan Nadeem</span></a> and
<a id="OWAAMB9316ED2BC9B4CDBAF79BC5EFB756579" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abhishek Sailani</span></a> to help check this product mismatch issue.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Best</span></div>
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<div class="MsoNormal"><span lang="EN-US">Varun</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, April 30, 2022 7:06 AM<br>
<b>To:</b> Varun Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a><br>
<b>Subject:</b> Fwd: [#4290164] - wrong item 2 times</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span lang="EN-US" style="color:indianred"></span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi team,<br>
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With reference to orders number: 8166883970+8168256486Kindly note customer is complaining that he received two time wrong items with different kindly check this issue and update us.<br>
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ITEM NAME:  163019316 - - Sustainable Iconic T-shirt with Short Sleeves and Crew Neck<br>
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Thanks<br>
Abdulqader</span></div>
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</span><span lang="EN-US" style="font-size:1.0pt;font-family:fdtktid;color:white">4290164:1125156</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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