Subject: Ticket Assigned - Conversation with reeta
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 06 May 2022 21:06:41 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with reeta reeta                    Bot:  Hi again! Bot:  Please enter your name Customer:  reeta Bot:  Hi Reeta ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additio
 nal 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:48 AM, 07th May                   Abdulqader                   Hi Reeta, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           12:49 AM, 07th May                     reeta                    Hi i have returned a product and the amount is in my credit, can i use it in shop purchase or online shopping alone?           12:49 AM, 07th May                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with
  us           12:50 AM, 07th May                     reeta                    Ok           12:51 AM, 07th May                   Abdulqader                   You are contacting us regarding 9568764540           12:53 AM, 07th May                     reeta                    Yes           12:53 AM, 07th May                     reeta                    9568146075           12:54 AM, 07th May                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:54 AM, 07th May                     reeta                    This one which was collected today           12:55 AM, 07th May                     reeta                    I have a doubt that my credit cash can be used in shop purchase or i should use it in only online shopping?           12:55 AM, 07th May                   Abdulqader                   We would l
 ike to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid  will be refunded back           12:55 AM, 07th May                     reeta                    Kindly clarify that to me           12:55 AM, 07th May                     reeta                    This one which was collected today  I have a doubt that my credit cash can be used in shop purchase or i should use it in only online shopping?           12:57 AM, 07th May                   Abdulqader                   You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           01:00 AM, 07th May                   Abdulqader  
                  Only online           01:00 AM, 07th May                   Abdulqader                   Do you have any other inquiries that we can help with?           01:01 AM, 07th May                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           01:03 AM, 07th May                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:06 AM, 07th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4319901