Subject: Ticket Assigned - Conversation with swati
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 05 May 2022 21:58:30 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with swati swati                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  swati Bot:  Hi Swati ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may 
 take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505604884            01:49 AM, 06th May                     swati                    I want to know what a non refundable vocher is?           01:49 AM, 06th May                     swati                    I ordered jeans online and it gor cancelled. You people are refunding 66.4 aed and there is a non refundable voucher for 16.6 aer           01:51 AM, 06th May                   Abdulqader     
               Hi Swati, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:51 AM, 06th May                     swati                    The item price is 83           01:51 AM, 06th May                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           01:51 AM, 06th May                   Abdulqader                   We sincerely apologize for any inconvenience caused to you.  We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           01:52 AM, 06th May                     swati                    Bit cant i get a replacement for jeans           01:53 AM, 06th May                     swati                    Y cancelled           01:54 AM, 06th May                   Abdulqader  
                  The ( Lee Cooper Solid Flared Jeans with Button Closure and Pockets) in your order ID 9569141210 went out of stock, so we've partially shipped your order and the amount of AED 66.40 will be refunded back to your debit or Credit Card in 7-14 working days.   We apologize for the inconvenience caused and thank you for your patience.           01:55 AM, 06th May                   Abdulqader                   We are truly sorry after placing an order we can not add items once the order is confirmed           01:55 AM, 06th May                     swati                    Ok           01:56 AM, 06th May                     swati                    Thanks           01:56 AM, 06th May                   Abdulqader                   Do you have any other inquiries that we can help with?           01:56 AM, 06th May                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:58 AM, 06th May
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