Subject: Note Added - [#4290164] wrong item 2 times
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 05 May 2022 13:05:40 +0000

Hi ,    Mohan Kumar added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4290164    Subject:  wrong item 2 times   Requester: شاهر الشمري    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear Jay, </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Pls find the product details below.
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Season SU21 </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">BC : 2301004 </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Style : S21 ASTRA</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Color : Yellow </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Pls let us know any more details required.
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<b><span style="font-size:12.0pt;color:black">SPLASH MENS WEAR –
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<span style='font-family:"Arial",sans-serif;color:black'>Thanks &amp; Regards</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif'></span>
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<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#4F4F4F'>Mohan Kumar.S</span></b><span style='font-size:12.0pt;font-family:"Times New Roman",serif'></span>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#4F4F4F'>Senior Quality Executive</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif'></span>
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<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#4F4F4F'>Direct Line: +971 4 5172786</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif'></span>
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<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#4F4F4F'>Board Line: +971 4 5174500</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif'></span>
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<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#4F4F4F'>E-mail:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:12.0pt;font-family:"Times New Roman",serif'></span>
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<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'>Landmark Group Tower – 23rd Floor</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif'></span>
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<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'>Marina, Dubai, 26881</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif'></span>
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<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'>U.A.E-
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<b><span style='font-size:9.0pt;font-family:"Myriad Pro";color:#4F4F4F'><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.splashfashions.com%2F&amp;data=04%7C01%7Cmohan.kumar%40landmarkgroup.com%7Ce5a1a069860e47d3c10908d8d3171412%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637491444165267591%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=7o4Y%2FLn7E1iEYQefiVfO%2F1COpsdbSoG2D7kVjUWYn2c%3D&amp;reserved=0" rel="noreferrer"><span style="color:blue">www.splashfashions.com</span></a>
 | <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7Cmohan.kumar%40landmarkgroup.com%7Ce5a1a069860e47d3c10908d8d3171412%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637491444165267591%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=fxchGRYDsl%2Fr%2FtzA6Js28sB1cj1owgRJDoo8GsS41Pk%3D&amp;reserved=0" rel="noreferrer">
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US"> Jay Surelia &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, 5 May 2022 4:43 PM<br>
<b>To:</b> Mohan Kumar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Babyshop &lt;[email-masked]&gt;; Rakhshan Nadeem &lt;[email-masked]&gt;; Varun Sharma &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Sameer Khan &lt;[email-masked]&gt;;
 Naseem Ahmad &lt;[email-masked]&gt;; Abhishek Sailani &lt;[email-masked]&gt;; Shaista Khan khilji &lt;[email-masked]&gt;; Saumya Pandit &lt;[email-masked]&gt;; Jimi Kakkad &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4290164] - wrong item 2 times</span>
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<div class="MsoNormal"><span lang="EN-US">Dear Mohan,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Request your kind help as team is relatively new and do not have background of below style.</span></div>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#4F4F4F'>Jay Surelia</span></b><span lang="EN-US" style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#4F4F4F'></span>
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<div class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#4F4F4F'>Brand Planner - Planning</span></div>
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<span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#4F4F4F'>Board Line: +971 4 5174500<br>
Direct Line: +971 4 5174571<br>
Mobile: +971 56 4889237<br>
Fax: +971 4 5174600<br>
E-mail: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
Address: P.O. Box 26881, Dubai, UAE<u><br>
<a href="http://www.splashfashions.com/" rel="noreferrer"><span style="color:#4F4F4F">www.splashfashions.com</span></a></u> |
</span><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#595959'><a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style="color:#595959">www.landmarkgroup.com</span></a></span><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#4F4F4F'>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Abhishek Sailani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, May 5, 2022 4:06 PM<br>
<b>To:</b> Shaista Khan khilji &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Saumya Pandit &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rakhshan Nadeem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Varun Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sameer Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jay Surelia &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Naseem Ahmad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4290164] - wrong item 2 times</span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>Dear
<a id="OWAAMFA09F503D71D44E6A48488B0C2F52A47" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Tahoma",sans-serif;text-decoration:none'>@Shaista Khan khilji</span></a>/<a id="OWAAME66CCCEB906B4E18BB5E4493FB1F9937" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Tahoma",sans-serif;text-decoration:none'>@Saumya
 Pandit</span></a>, </span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>There’s a scenario where customer has received incorrect product twice.
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<div class="MsoNormal"><span lang="EN-US" style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>As confirmed by buying team the product image shown online is correct. Request you to cross validate once at warehouse end on dispatches and let us know the root
 cause. </span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>Regard</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Abhishek Sailani
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<b>Sent:</b> Thursday, 5 May 2022 11:03 AM<br>
<b>To:</b> Sameer Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jay Surelia &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rakhshan Nadeem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Varun Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Yunus Raza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#4290164] - wrong item 2 times</span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>Dear
<a id="OWAAMB67E13BF9F5B4B549F41F70E19876832" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Tahoma",sans-serif;text-decoration:none'>@Sameer Khan</span></a>/<a id="OWAAM90E28C39E3144C0EA157F3E73DE2F3B6" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Tahoma",sans-serif;text-decoration:none'>@Jay Surelia</span></a>,
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<div class="MsoNormal"><span lang="EN-US" style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>Request you to kindly validate if the below image is correctly showing online.  </span></div>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">ITEM NAME:  163019316 - - Sustainable Iconic T-shirt with Short Sleeves and Crew Neck</span><span lang="EN-US" style='font-size:9.0pt;font-family:"Tahoma",sans-serif'></span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:9.0pt;font-family:"Tahoma",sans-serif'><a href="https://www.splashfashions.com/ae/en/Men/Clothing/Tops/T-Shirts/SPLASH-Sustainable-Iconic-T-shirt-with-Short-Sleeves-and-Crew-Neck/p/163019316" rel="noreferrer">https://www.splashfashions.com/ae/en/Men/Clothing/Tops/T-Shirts/SPLASH-Sustainable-Iconic-T-shirt-with-Short-Sleeves-and-Crew-Neck/p/163019316</a></span></div>
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<span lang="EN-US"><img width="701" height="411" style="width:7.302in;height:4.2812in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzNTQyNjA1NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.DHgnZSLJC3dyYmxYqErPJWkmp2Zb-D5Tv2ZVlQcVi68" data-id="2043335426054"></span><span lang="EN-US" style='font-size:9.0pt;font-family:"Tahoma",sans-serif'></span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>Regards</span></div>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>Abhishek Sailani</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Varun Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, 5 May 2022 10:26 AM<br>
<b>To:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rakhshan Nadeem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhishek Sailani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4290164] - wrong item 2 times</span>
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<div class="MsoNormal"><span lang="EN-US">Adding <a id="OWAAMDE7AD37788534CBEABEF47591C62E6C9" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Rakhshan Nadeem</span></a> and
<a id="OWAAMB9316ED2BC9B4CDBAF79BC5EFB756579" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abhishek Sailani</span></a> to help check this product mismatch issue.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Best</span></div>
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<div class="MsoNormal"><span lang="EN-US">Varun</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, April 30, 2022 7:06 AM<br>
<b>To:</b> Varun Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a><br>
<b>Subject:</b> Fwd: [#4290164] - wrong item 2 times</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span lang="EN-US" style="color:indianred"></span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi team,<br>
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With reference to orders number: 8166883970+8168256486Kindly note customer is complaining that he received two time wrong items with different kindly check this issue and update us.<br>
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ITEM NAME:  163019316 - - Sustainable Iconic T-shirt with Short Sleeves and Crew Neck<br>
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Thanks<br>
Abdulqader</span></div>
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</span><span lang="EN-US" style="font-size:1.0pt;font-family:fdtktid;color:white">4290164:1125156</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
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