Subject: Note Added - [#4290164] wrong item 2 times
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 05 May 2022 12:43:08 +0000

Hi ,    Jay Surelia added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4290164    Subject:  wrong item 2 times   Requester: شاهر الشمري    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Mohan,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Request your kind help as team is relatively new and do not have background of below style.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="text-autospace:none"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#4F4F4F'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#4F4F4F'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal" style="text-autospace:none"><span style="color:#1F497D"><img width="115" height="46" style="width:1.1944in;height:.4791in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzNTQxNDc1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.S0u1UXpIqkc9Dq6aLzO69NRrKLKSAoDLbq6xxv-k8MA" data-id="2043335414752"></span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#4F4F4F'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#4F4F4F'>Best Regards,
</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#4F4F4F'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal" style="margin-bottom:12.0pt;text-autospace:none">
<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#4F4F4F'>Jay Surelia</span></b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#4F4F4F'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="text-autospace:none"><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#4F4F4F'>Brand Planner - Planning</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#4F4F4F'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal" style="text-autospace:none">
<span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#4F4F4F'>Board Line: +971 4 5174500<br>
Direct Line: +971 4 5174571<br>
Mobile: +971 56 4889237<br>
Fax: +971 4 5174600<br>
E-mail: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
Address: P.O. Box 26881, Dubai, UAE<u><br>
<a href="http://www.splashfashions.com/" rel="noreferrer"><span style="color:#4F4F4F">www.splashfashions.com</span></a></u> |
</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#595959'><a href="http://www.landmarkgroup.com/" rel="noreferrer"><span style="color:#595959">www.landmarkgroup.com</span></a></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#4F4F4F'>
</span>
</div>
<div></div>
<div></div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="margin-left:.25pt;border-collapse:collapse">
<tbody>
<tr>
<td width="26" style="width:19.5pt;padding:1.5pt 1.5pt 1.5pt 1.5pt">
<div class="MsoNormal" style="page-break-after:avoid;text-autospace:none">
<a href="http://www.facebook.com/SplashFashions" rel="noreferrer"><span style='font-size:2.0pt;font-family:"Tms Rmn",serif;color:black;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzNTQxNDc1MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ZtN99_zzo8vms7X1rLnCYTjhOkJbTH40vJ7Du-Me2TI" data-id="2043335414753"></span></a><span style='font-size:2.0pt;font-family:"Tms Rmn",serif;color:black'></span>
</div>
<div></div>
<div></div>
</td>
<td width="27" style="width:20.25pt;padding:1.5pt 1.5pt 1.5pt 1.5pt">
<div class="MsoNormal" style="page-break-after:avoid;text-autospace:none">
<a href="http://twitter.com/#!/SplashFashions" rel="noreferrer"><span style='font-size:2.0pt;font-family:"Tms Rmn",serif;color:black;text-decoration:none'><img width="21" height="20" style="width:.2222in;height:.2083in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzNTQxNDc1NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.yjEJ5HyL2VGew-OsiiS81SYHKmQxr70dagnkSjeBX1o" data-id="2043335414754"></span></a><span style='font-size:2.0pt;font-family:"Tms Rmn",serif;color:black'></span>
</div>
<div></div>
<div></div>
</td>
<td width="65" style="width:48.75pt;padding:1.5pt 1.5pt 1.5pt 1.5pt">
<div class="MsoNormal" style="page-break-after:avoid;text-autospace:none">
<a href="http://www.youtube.com/user/SplashFashion" rel="noreferrer"><span style='font-size:2.0pt;font-family:"Tms Rmn",serif;color:black;text-decoration:none'><img width="59" height="22" style="width:.618in;height:.2291in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzNTQxNDc1NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.TMUAYYjwcNgIOsVfSlhkrt4ZuIll4SLgssMbKCGoeC4" data-id="2043335414755"></span></a><span style='font-size:2.0pt;font-family:"Tms Rmn",serif;color:black'></span>
</div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Abhishek Sailani &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Thursday, May 5, 2022 4:06 PM<br>
<b>To:</b> Shaista Khan khilji &lt;[email-masked]&gt;; Saumya Pandit &lt;[email-masked]&gt;<br>
<b>Cc:</b> Babyshop &lt;[email-masked]&gt;; Rakhshan Nadeem &lt;[email-masked]&gt;; Varun Sharma &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Sameer Khan &lt;[email-masked]&gt;;
 Jay Surelia &lt;[email-masked]&gt;; Naseem Ahmad &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4290164] - wrong item 2 times</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>Dear
<a id="OWAAMFA09F503D71D44E6A48488B0C2F52A47" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Tahoma",sans-serif;text-decoration:none'>@Shaista Khan khilji</span></a>/<a id="OWAAME66CCCEB906B4E18BB5E4493FB1F9937" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Tahoma",sans-serif;text-decoration:none'>@Saumya
 Pandit</span></a>, </span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>There’s a scenario where customer has received incorrect product twice.
</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>As confirmed by buying team the product image shown online is correct. Request you to cross validate once at warehouse end on dispatches and let us know the root cause.
</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>Regard</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Abhishek Sailani <br>
<b>Sent:</b> Thursday, 5 May 2022 11:03 AM<br>
<b>To:</b> Sameer Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jay Surelia &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rakhshan Nadeem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Varun Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Yunus Raza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#4290164] - wrong item 2 times</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>Dear
<a id="OWAAMB67E13BF9F5B4B549F41F70E19876832" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Tahoma",sans-serif;text-decoration:none'>@Sameer Khan</span></a>/<a id="OWAAM90E28C39E3144C0EA157F3E73DE2F3B6" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Tahoma",sans-serif;text-decoration:none'>@Jay Surelia</span></a>,
</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>Request you to kindly validate if the below image is correctly showing online.  </span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">ITEM NAME:  163019316 - - Sustainable Iconic T-shirt with Short Sleeves and Crew Neck</span><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'><a href="https://www.splashfashions.com/ae/en/Men/Clothing/Tops/T-Shirts/SPLASH-Sustainable-Iconic-T-shirt-with-Short-Sleeves-and-Crew-Neck/p/163019316" rel="noreferrer">https://www.splashfashions.com/ae/en/Men/Clothing/Tops/T-Shirts/SPLASH-Sustainable-Iconic-T-shirt-with-Short-Sleeves-and-Crew-Neck/p/163019316</a></span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<img width="701" height="411" style="width:7.2986in;height:4.2777in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzNTQxNDc1NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.q6L7J6wfXOU2ZqoGfttrImOYpNBg8EuurYR71dPrThA" data-id="2043335414756"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>Regards</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'>Abhishek Sailani</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif'></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Varun Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, 5 May 2022 10:26 AM<br>
<b>To:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rakhshan Nadeem &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhishek Sailani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4290164] - wrong item 2 times</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Adding <a id="OWAAMDE7AD37788534CBEABEF47591C62E6C9" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Rakhshan Nadeem</span></a> and
<a id="OWAAMB9316ED2BC9B4CDBAF79BC5EFB756579" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abhishek Sailani</span></a> to help check this product mismatch issue.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Best</div>
<div></div>
<div></div>
<div class="MsoNormal">Varun</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Saturday, April 30, 2022 7:06 AM<br>
<b>To:</b> Varun Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a><br>
<b>Subject:</b> Fwd: [#4290164] - wrong item 2 times</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi team,<br>
<br>
<br>
With reference to orders number: 8166883970+8168256486Kindly note customer is complaining that he received two time wrong items with different kindly check this issue and update us.<br>
<br>
ITEM NAME:  163019316 - - Sustainable Iconic T-shirt with Short Sleeves and Crew Neck<br>
<br>
<br>
Thanks<br>
Abdulqader</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4290164:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>