Subject: Ticket Assigned - Conversation with rubel muhammed
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 03 May 2022 21:50:33 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rubel muhammed rubel muhammed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rubel muhammed Bot:  Hi Rubel Muhammed ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971555054020            01:37 AM, 04rd May                   Abdulqader                   Hi Rubel , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:38 AM, 04rd May                   Abdulqader                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           01:39 AM, 04rd May                   Abdulqader                   Do you have any other inquiries that we can help with?           01:41 AM, 04rd May                     rubel muhammed                    Yes. I want to ask you something           01:43 AM, 04rd May                     rubel muhammed                    Actually I do not have purchased invoice. Can you still exchange my items?           01:44 AM, 04rd May                   Abdulqader                   Could you please share your order number so that I can assist you further?           01:45 AM, 04rd May                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           01:47 AM, 04rd May                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:50 AM, 04rd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4308299