Subject: Ticket Assigned - Conversation with jess
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 03 May 2022 17:16:59 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jess jess                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jess Bot:  Hi Jess ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9568714298 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501037054            09:12 PM, 03rd May                   Abdulqader                   Hi Jess, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           09:12 PM, 03rd May                     jess                    Hello, my shipmemt came today but there was a missing item.           09:13 PM, 03rd May                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           09:13 PM, 03rd May                     jess                             09:13 PM, 03rd May                     jess                    The pajama set only came with a shirt, no pants           09:13 PM, 03rd May                   Abdulqader                   We are truly sorry to hear that you received an incompleted item however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           09:14 PM, 03rd May                     jess                    Got it           09:15 PM, 03rd May                   Abdulqader                   Do you have any other inquiries that we can help with?           09:15 PM, 03rd May                     jess                    No thanks           09:16 PM, 03rd May                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:16 PM, 03rd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4307551