Subject: Ticket Assigned - Conversation with basha
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 01 May 2022 00:52:16 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with basha basha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  basha Bot:  Hi Basha ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  526559342            04:43 AM, 01st May                     basha                    Sure           04:43 AM, 01st May                   Abdulqader                   Hi Basha, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           04:43 AM, 01st May                   Abdulqader                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (MAX) store across the UAE.           04:43 AM, 01st May                   Abdulqader                   Do you have any other inquiries that we can help with?           04:44 AM, 01st May                     basha                    Yes           04:44 AM, 01st May                     basha                    If a clothe purchased from max store and need to return back ,what all procedures should follow ?           04:45 AM, 01st May                     basha                    ?????           04:46 AM, 01st May                     basha                    Are you there           04:47 AM, 01st May                   Abdulqader                   We would like to inform you that store and online are two different platforms, we are online support team and we do not have any information regarding the store product.  However, we request you to please contact or visit any nearby stores as they would be assist you in this regards.           04:47 AM, 01st May                   Abdulqader                   Do you have any other inquiries that we can help with?           04:49 AM, 01st May                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:51 AM, 01st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4298146