Subject: Ticket Assigned - Conversation with khulood alshehhi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 30 Apr 2022 23:28:09 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with khulood alshehhi khulood alshehhi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  khulood alshehhi Bot:  Hi Khulood Alshehhi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9568680142 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508316013            03:18 AM, 01t
 h May                   Abdulqader                   Hi Khulood , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           03:19 AM, 01th May                   Abdulqader                      We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9568680111) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9568680142).  The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           03:20 AM, 01th May                   Abdulqader                   Do you have any other inquiries that we can help with?           03:23 AM, 01th May              
      Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           03:25 AM, 01th May                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:27 AM, 01th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4297950