Subject: Ticket Assigned - Conversation with muhammad sahal
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 30 Apr 2022 23:27:43 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muhammad sahal muhammad sahal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  muhammad sahal Bot:  Hi Muhammad Sahal ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9568574502 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971582328            03:10 AM, 01th May                     muhammad sahal                    ok           03:11 AM, 01th May                   Abdulqader                   HiMuhammad  , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           03:11 AM, 01th May                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           03:11 AM, 01th May                     muhammad sahal                    ok           03:11 AM, 01th May                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9568574502  was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 9568575940).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           03:12 AM, 01th May                     muhammad sahal                    but the amount is already veruthe from my accout           03:13 AM, 01th May                     muhammad sahal                    debited from my account*           03:14 AM, 01th May                   Abdulqader                   Kindly note the order has been placed successfully 9568575940           03:16 AM, 01th May                     muhammad sahal                    thankyou           03:16 AM, 01th May                   Abdulqader                   Do you have any other inquiries that we can help with?           03:17 AM, 01th May                     muhammad sahal                    when it will be the delivery           03:17 AM, 01th May                     muhammad sahal                    delivered*           03:17 AM, 01th May                   Abdulqader                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 1 - 3 working days. You’ll receive an SMS and an email when your order is ready for collection.           03:18 AM, 01th May                     muhammad sahal                    ok           03:19 AM, 01th May                     muhammad sahal                    thank you           03:19 AM, 01th May                     muhammad sahal                    I would like to get it on tomorrow considering eid is that possible?           03:20 AM, 01th May                     muhammad sahal                    by any chance           03:20 AM, 01th May                   Abdulqader                   we'll do our best to deliver your order asap           03:23 AM, 01th May                   Abdulqader                   Do you have any other inquiries that we can help with?           03:24 AM, 01th May                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:27 AM, 01th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4297947