Subject: Ticket Assigned - Conversation with hema prabhu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 30 Apr 2022 22:27:29 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hema prabhu hema prabhu                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hema prabhu Bot:  Hi Hema Prabhu ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  507574943            02:17 AM, 01th May                   Abdulqader                   Hi Hema, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           02:18 AM, 01th May                   Abdulqader                   we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           02:19 AM, 01th May                   Abdulqader                   Do you have any other inquiries that we can help with?           02:19 AM, 01th May                     hema prabhu                    Hi!.....i have accidentally issued a return fro the wrong item in my order....... I would like to keep that item........ Is there a way to rectify this?           02:20 AM, 01th May                   Abdulqader                   You are contacting us regarding 9566644348           02:21 AM, 01th May                     hema prabhu                    No...... It is regarding order 9568447018           02:22 AM, 01th May                   Abdulqader                   Kindly note that  you want to cancel the return request           02:24 AM, 01th May                     hema prabhu                    Yes           02:24 AM, 01th May                   Abdulqader                   The return request has been cancelled successfully.           02:25 AM, 01th May                   Abdulqader                   Do you have any other inquiries that we can help with?           02:25 AM, 01th May                     hema prabhu                    Alright!           02:26 AM, 01th May                     hema prabhu                    Thank you for the help!           02:26 AM, 01th May                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:26 AM, 01th May                     hema prabhu                    No further queries           02:27 AM, 01th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4297708