Subject: Ticket Assigned - Conversation with alaa aziz
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 30 Apr 2022 22:13:58 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alaa aziz alaa aziz                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  alaa aziz Bot:  Hi Alaa Aziz ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  01003304809            02:01 AM, 01th May                   Abdulqader                   Hi Alaa , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           02:02 AM, 01th May                     alaa aziz                    Hi man           02:02 AM, 01th May                     alaa aziz                    I wanna change my order size           02:03 AM, 01th May                   Abdulqader                   Could you please share your order number so that I can assist you further?           02:03 AM, 01th May                     alaa aziz                    B           02:04 AM, 01th May                     alaa aziz                    2108683600           02:04 AM, 01th May                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           02:05 AM, 01th May                     alaa aziz                    Okay           02:06 AM, 01th May                   Abdulqader                   Kindly note we can not make any change of your order 2108683600           02:07 AM, 01th May                     alaa aziz                    Can I cancel it?           02:08 AM, 01th May                   Abdulqader                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.  Please note that if you do not wish to wait 14 days, You can visit the store to collect the order and return at the same time.           02:09 AM, 01th May                     alaa aziz                    When it will be available to be collected           02:09 AM, 01th May                   Abdulqader                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within  5 working days. You’ll receive an SMS and an email when your order is ready for collection.           02:10 AM, 01th May                   Abdulqader                   Do you have any other inquiries that we can help with?           02:11 AM, 01th May                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:13 AM, 01th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4297663