Subject: Ticket Assigned - Conversation with ali ahmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 29 Apr 2022 23:12:00 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ali ahmed ali ahmed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ali ahmed Bot:  Hi Ali Ahmed ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7368522154 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097332216131            02:35 AM, 30th Apr                   Abdulqader     
               Hi Ali , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           02:37 AM, 30th Apr                     ali ahmed                    Hi i just order from splah and they send a message that it was canceled           02:37 AM, 30th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           02:37 AM, 30th Apr                     ali ahmed                    Alright           02:38 AM, 30th Apr                     ali ahmed                    ??!           02:45 AM, 30th Apr                     ali ahmed                    Are you there ?           02:47 AM, 30th Apr                     ali ahmed                    /startOver           02:54 AM, 30th Apr                     ali ahmed                    Hi           02:55 AM, 30th Apr                     ali ahmed                    /startOver           02:59 AM, 30th Apr                   Abdulqader
                    We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (7368522154) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (7368522167   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           03:02 AM, 30th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           03:03 AM, 30th Apr                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           03:05 AM, 30th Apr                     ali ahmed                    What is the new shippin
 g number?           03:06 AM, 30th Apr                   Abdulqader                   The new order is 7368522167           03:07 AM, 30th Apr                     ali ahmed                    Alright           03:08 AM, 30th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           03:09 AM, 30th Apr                     ali ahmed                    No           03:09 AM, 30th Apr                     ali ahmed                    How much it will take to deliver the order?           03:10 AM, 30th Apr                   Abdulqader                   Please note the delivery time frame is 4  business days           03:10 AM, 30th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           03:11 AM, 30th Apr                     ali ahmed                    Alright           03:11 AM, 30th Apr                     ali ahmed                    No           03:11 AM, 30th Apr     
               Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:11 AM, 30th Apr                     ali ahmed                    You too           03:11 AM, 30th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4289993