Subject: Ticket Assigned - Conversation with mohamed faisal
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 29 Apr 2022 21:49:15 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed faisal mohamed faisal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohamed faisal Bot:  Hi Mohamed Faisal ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0561997575            01:31 AM, 30th Apr                   Abdulqader                   Hi Mohamed , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:31 AM, 30th Apr                   Abdulqader                   You are contacting us regarding 9568349747           01:32 AM, 30th Apr                     mohamed faisal                    When ?           01:33 AM, 30th Apr                   Abdulqader                   You are contacting us regarding 9568349747           01:33 AM, 30th Apr                     mohamed faisal                    Yes           01:34 AM, 30th Apr                     mohamed faisal                    How you refund me ?           01:35 AM, 30th Apr                   Abdulqader                   We'd like to confirm you that order ID 9568349747has been cancelled as the payment from your credit card used has been unsuccessful.    Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.   If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           01:36 AM, 30th Apr                     mohamed faisal                    My card is c3           01:37 AM, 30th Apr                     mohamed faisal                    I don’t have any bank account           01:38 AM, 30th Apr                     mohamed faisal                    Please refund to my shukran card           01:39 AM, 30th Apr                   Abdulqader                   Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.           01:39 AM, 30th Apr                     mohamed faisal                    My card only for shopping           01:40 AM, 30th Apr                     mohamed faisal                    And salry transfer only           01:40 AM, 30th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           01:43 AM, 30th Apr                     mohamed faisal                    Okay           01:43 AM, 30th Apr                   Abdulqader                   We'd like to confirm you that order ID 9568349747has been cancelled as the payment from your credit card 6876  used has been unsuccessful.           01:45 AM, 30th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           01:46 AM, 30th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:49 AM, 30th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4289562