Subject: Ticket Assigned - Conversation with tanzeela amin
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 29 Apr 2022 01:18:13 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tanzeela amin tanzeela amin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  tanzeela amin Bot:  Hi Tanzeela Amin ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971552353551            05:04 AM, 29th Apr                   Abdulqader                   Hi Tanzeela , thank you for contacting us. I'm Abdulqader. I will be happy to help you.           05:04 AM, 29th Apr                     tanzeela amin                    I placed an order and my shoe size is a bit bigger. I want to replace it           05:05 AM, 29th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           05:05 AM, 29th Apr                   Abdulqader                   We are truly sorry to hear that  however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (MAX) store across the UAE.           05:06 AM, 29th Apr                     tanzeela amin                    Can i go to any store and just exchange the item?           05:07 AM, 29th Apr                   Abdulqader                   we do not have an exchange option in-store also.           05:08 AM, 29th Apr                     tanzeela amin                    Then how would i get the exact shoe size?           05:09 AM, 29th Apr                     tanzeela amin                    I just want shoe number 38.  I have shoe size 39           05:09 AM, 29th Apr                     tanzeela amin                    ??           05:11 AM, 29th Apr                   Abdulqader                   We are truly sorry for the inconvenience caused to you.You can do new order and we are sure this time you will get the correct one           05:12 AM, 29th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           05:13 AM, 29th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:16 AM, 29th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4282891