Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 28 Apr 2022 21:18:49 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:05 AM, 29th Apr                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           01:05 AM, 29th Apr                     hi                    Hello Abdul           01:06 AM, 29th Apr                     hi                    I am unable to place the return of my one of the item online           01:06 AM, 29th Apr                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           01:07 AM, 29th Apr                     hi                    Item name -Floral Print Tunic long sleeves           01:08 AM, 29th Apr                   Abdulqader                   We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.           01:08 AM, 29th Apr                     hi                    But it is not mentioned as non returnable, size is too big           01:08 AM, 29th Apr                     hi                    I need a small size           01:09 AM, 29th Apr                     hi                    And one of the button also broken           01:10 AM, 29th Apr                   Abdulqader                   We would like to inform you that a new return request has been created for order No. (9568021572)           01:11 AM, 29th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           01:11 AM, 29th Apr                     hi                    Did you created the request ?           01:12 AM, 29th Apr                   Abdulqader                   YES for this item Floral Print Tunic long sleeves           01:13 AM, 29th Apr                     hi                    Ok           01:13 AM, 29th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           01:13 AM, 29th Apr                     hi                    I didn't receive any notification           01:13 AM, 29th Apr                     hi                    From where it will be picked           01:13 AM, 29th Apr                     hi                    Pickup address should be same as my other return request           01:14 AM, 29th Apr                   Abdulqader                   we have already sent the link to your E-mail address kindly fill in the details to make it easy for our courier partner to reach your location as well.           01:15 AM, 29th Apr                     hi                    Ok           01:16 AM, 29th Apr                     hi                    Thanks , I will check           01:16 AM, 29th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           01:17 AM, 29th Apr                     hi                    No thank you           01:18 AM, 29th Apr                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:18 AM, 29th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4281870