Subject: Ticket Assigned - Conversation with atiq
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 28 Apr 2022 18:39:06 +0000

Hi Abdulqader Ahmed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with atiq atiq                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  atiq Bot:  Hi Atiq ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0522639740            10:24 PM, 28th Apr                   Abdulqader                   Hi Atiq, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           10:24 PM, 28th Apr                     atiq                    Hi I’m going to place a order.           10:25 PM, 28th Apr                     atiq                    Can you confirm to me if my dress not fit to me I can exchange it ?           10:25 PM, 28th Apr                   Abdulqader                   KInldy note we do not have an exchange option available online at this time. You can return online purchases through the below three channels:  ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Centerpoint) store across the UAE.           10:26 PM, 28th Apr                   Abdulqader                   Sorry MAX           10:26 PM, 28th Apr                     atiq                    For refund I have make all ordered items or only selected one           10:27 PM, 28th Apr                     atiq                    I mean all items or only problem pecs           10:29 PM, 28th Apr                   Abdulqader                   We do not accept:  - Products damaged by misuse or showing signs of wear, even if they are still under warranty.  - Products that have been used, altered, assembled or installed, unless they are defective.  - Lingerie, jewellery, disposable items such as nappies, or nursing and maternity products like bottle warmers, if their packaging has been opened. Of course, we will take back defective products.  - Toiletries, perfumes and cosmetics.  - Bedding, mattresses, bath products, kids' products, pillows, sheets, comforters, bed-in-a-bag, duvets, duvet covers, memory foam, towels and bathrobes that have been removed from their packaging.  - Products that have already been assembled, unless there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.  - Products you wish to exchange for a different colour or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead).  - Returns or exchange on smartwatches           10:31 PM, 28th Apr                     atiq                    Are you here?           10:32 PM, 28th Apr                   Abdulqader                   Do you have any other inquiries that we can help with?           10:33 PM, 28th Apr                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           10:36 PM, 28th Apr                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:38 PM, 28th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4280319